Category: Status Update
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Primary ISP testing
The tech from our Primary ISP will be performing a network load test on the circuit. Most services are already failed over to our backup ISP, do they should not be affected. Please excuse any extraneous audio/video
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ISP service issues update
Our Primary ISP has reported light level issues on our fiber.We have a tech coming from our ISP in about 10 minutes. Once we verify the issue has been resolved we will switch back to our primary ISP. If you are currently having troubles connecting to our FTP site. You can perform an “ipconfig /flush…
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Network issues causing issues, streams impacted
Approx: 10:25 AM ET, Our Primary ISP appeared to be having issues, we are now on our backup ISP. we are currently investigating the cause of the issue. Thank you.
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WZMQ Graphical Glitching
We were experiencing issues with the WZMQ Crawl/Graphics computer Key/Fill after Windows Updates and a reboot, which was causing some glitching on air a few moments ago. This has been resolved. Thank you.
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USVI ABC
We were experiencing issues with closed captioning on USVI ABC. We believed the issue was caused by a faulty encoder card. There was a brief moment of video disruption while this issue was addressed. We do not expect to have any more disruptions. Thank you.
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Charter/Spectrum Outage
Update from Spectrum, ETA is now 12:30AM. We were able to restore most services using our backup connection, we are continuing to work to ensure services are note affected.
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Charter/Spectrum Outage 6:36 PM
Charter/Spectrum is having a major outage, starting at 6:36pm. ETA 11PM. We currently have internet on our backup circuit, however, traffic being routed through charter as an isp may be affected. We are actively troubleshooting the issue. Thank you.
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WENY Over The Air TX Site Without Power
power restored approx. 8:52 AM, WENY OTA restored 9:57 AM once booted and system faults cleared.
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Technical Difficulties with Multiviewer – Resolved
We’re happy to announce that the issue with our master control multiviewer has been resolved. Operations have returned to normal. We’ve also implemented the latest firmware update, which should help prevent similar issues and improve overall performance. Thank you for your patience and understanding while our team worked diligently to address the problem.
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EZMQ CBS Channel – Intermittent Black Video – Ongoing Investigation
Our investigation into the recent video encoding issues has focused on the video path to the encoder. While video transmission appears to be functioning correctly, the encoder card itself was generating errors related to “Audio Late Input Discarded” and “Incorrect Input Video Format.” As a troubleshooting measure, we replaced the encoder card with a different…